Delivery and Returns

Delivery

We are delighted to offer free UK deliveries to mainland UK, Northern Ireland & the Isle of Man* on all of our beautiful products. Our expert courier service will ensure your jewellery is in safe hands and will aim to deliver within 3-5 working days. If you have a specific date for delivery please email [email protected] or call 0151 236 1552 and our team will be on hand to assist.

Returns

We’re just certain that you will love your beautiful new piece from Wongs, but, if for any reason something isn’t 100% we’ll make it our purpose to resolve it quickly and efficiently. Please return the goods in original packaging in an unworn original condition and we will be happy to exchange/refund* or provide a gift voucher to use in our beautiful store. We will provide this for up to 30 days after your purchase, so you will have plenty of time to ensure you’ve found ‘the one’. 

For any queries about returning an item please email [email protected] or call us on 0151 236 1552 and we will gladly assist.

*Please be aware that we cannot refund return postage

Jewellery Repairs & Alterations

Our expert repairs and alterations are made at our instore workshop by our experienced craftsmen. We offer everything from re-sizing and chain repair to plating, re-tipping, re-shanking and gemstone replacement. 

We understand the delicate and complex processes of jewellery repairs, and take the upmost care with precious your items. We can add metal or replace worn parts to help to keep those valuable stones secure looking their best. A full quotation is provided before repairs or alterations begin and all work is completed in our premises, so your valuables are fully insured whilst they are in our care.

Bespoke Design

Everyone has dreams, it’s human nature, but a dream about a beautiful piece of jewellery made just for you doesn’t have to be a dream any longer… The combination of our skilled team and our expert Goldsmiths mean any design of any nature can be made possible… just for you. Any material, gemstone, size, style… let your imagination run wild! It all starts with a visit to Wongs, the process isn’t as complicated as you may think!

Diamond Certification

Diamond Certification (most commonly from labs GIA and IGI) is a document you will receive that describes a diamond in all of its characteristics. Some diamonds carry a certification that includes an analysis of their dimensions, clarity, colour, polish, symmetry and other characteristics. The certificates serve as proof that they have undergone an unbiased, professional examination, and that they can be traced back to suppliers who comply with the UN-mandated Kimberley Process.

Gift Vouchers 

Don’t worry any more about buying something they’ll like. Instead, let them call in and choose something they’ll love! It’s a perennial problem when you’re buying a gift for someone you love. How can you be sure that you’re going to get it just right? The answer of course is a gift voucher from Wongs: a gift they’ll not just like but love…. and, of course, one size fits, and suits, all! Gift vouchers are available in store only, why not pay us a visit…

Cleaning, Polishing and Valuations

We are delighted to offer a free cleaning service on all of your Wongs Jewellery. Feel free to call into the store and our team of expert in-house Goldsmiths will ensure your item looks as good as new. As well as checking the security of all stones as part of the process. We will advise you of any work needed on your piece. We recommend a check and polish at least every 12 months.

We work with the industry’s leading certified Valuers to offer a complete Valuation service on your precious items. We can Value your jewellery at any time, simply bring it along to our store – this usually takes around 10 days. We also hold regular in-store Valuation days.

To find out more email [email protected] or call us on 0151 236 1552. We advise getting a valuation completed every 2 years to ensure it reflects changes in precious metals.

Our Pledge to you

  • To ensure our team are fully trained in accordance with industry requirements

  • Always act in good faith for advice and technical knowledge given

  • Offer Guarantees from purchase for a lifetime on special orders including wedding and engagement rings, 10 year guarantee on Remodels, Silver 2 year guarantee and 12 month guarantee on our repairs

  • Reassure any issues are addressed in a timely, professional and courteous manner with excellence in service

  • Promise to do our best to provide excellence in your experience with Wongs Jewellers.

Policy on Conflict Diamonds

The Kimberley Process, introduced in 2003 is now law in all EU countries and in around 40 other countries worldwide and is working to regulate the flow of rough diamonds and to exclude conflict diamonds from the supply chain. ‘Rough’ is the term used to describe diamonds as they come out of the ground before they have been cut and polished. This global system is backed by governments, the UN and various NGOs. It effectively manages and certifies the international trade in ‘rough’ diamonds.

The Kimberley Process is supported by a code of conduct introduced by the World Diamond Council which requires traders in cut and polished diamonds to warrant that the diamonds have come from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.

At Wongs, we deal only with reputable suppliers who we know and trust, non of whom deal with conflict diamonds. All of our diamonds are purchased from legitimate sources, that are not involved in funding conflict and in compliance with United Nations Resolutions.